We transport many people around Canberra - in fact around 6,000 people a day rely on us and use our taxi service. We take around 42,000 bookings each week so it's important that we get it right.
We strive hard to ensure that vehicles affiliated with Aerial's taxi networks meet the strictest of standards in relation to vehicle & driver presentation. All vehicles must exceed a standards checklist prior to being allowed on the network, and weekly inspections are held for all taxis, on a rotating basis.
Constant monitoring of these standards are also met through the activities of the Road Marshalls, a group of voluntary operators and drivers, who are actively ensuring that vehicles and drivers maintain a high standard. Penalties may apply for those vehicles or drivers who do not meet these expectations.
If you experience difficulties with any part of the service provided when using any of Aerial's taxi or hire car services then we would like to hear from you. Please use our customer complaint contact points, listed below, to report your concerns or difficulties.
Customer complaints should be emailed to canberraelite@aerialtransport.com.au. Written complaints can be mailed to Complaints at Aerial Consolidated Transport Ltd PO Box 1233, Fyshwick 2609.
Aerial hold fleet inspections every Tuesday at the base between 10.00am & 3.00pm to insure the fleet is in acceptable condition for drivers and passengers to travel safely. Messages are sent to each Taxi on the morning they are due to be inspected. Failure to attend fleet inspections attracts a $50.00 fine. The latest fleet inspection timetable also appears on this website.
It has been noted that the fleet appearance of Canberra Elite Taxis has improved immensely over the last few months and most drivers are wearing the correct footwear and uniforms. There is always room for improvement and having the Road Marshalls out and about has made a huge difference.
At present we have 22 Owner/Operators out and about as Marshalls for Aerial Consolidated Transport. These Marshalls are out on the road 24/7 looking and checking for Taxi conditions and Driver's uniforms and etiquette. They have the authority to suspend or fine any Taxi or Driver they feel is breaching our code of conduct.